FAQ'S

Live Sales:

Live Sales are held on our Instagram @clarityandcleanse every second Wednesday. Any live sale information or early table reveals can be found throughout our Instagram bio and posts. The live sales are an amazing opportunity to join the C&C community, meet like-minded people, take home your next piece for your collection and play some fun games! Live Sales are the first place that new stock becomes available and there's something for everyone at all price points. We hope to see you there!

Open Boxes:

Open boxes are in place to save on shipping costs. If you checkout with your order and place the code 'OPENBOX' in the discount code section, the shipping price will be deducted from your order. Your order will then be placed into a basket inside the order holding cupboard and will not be shipped until you either place another order and pay the shipping fee correctly or contact us for a shipping invoice. Please note that after open baskets reach either a certain size or exceed a certain time frame, without being added too, that Clarity and Cleanse reserve the right to request you close your open basket and pay shipping. 

The open basket feature is extremely convenient for people making smaller purchases, so you aren't required to pay the flat rate shipping of $12 on every order.

Preorders:

We often run website pre-orders for various items (including carved per order crystals & stock from other small businesses.) It's important to read all details listed in the description of pre-order listed items, before purchasing. Pre-order items will not be refundable due to change of mind. Pre-order time frames will be individually listed under each item and may take up to 8-10+ weeks to arrive. 

Custom Sources:

One of our passions is pairing people with pieces they truly resonate with and feel as though they need in their collection. We offer custom sources without a custom sourcing fee, so the price you'll be quoted for a custom sourced item will match what the item would have normally been priced at on the website. We commonly custom source carvings for people and can reorder nearly anything listed on our website or seen in our live sales. To have us custom source you something special, please reach out to us via Instagram dm's @clarityandcleanse.